Tech Support & Service Coordinator

Highly analytical and results-driven customer service professional with extensive experience in IT service coordination, production management, and operational efficiency. Proven ability to optimize workflows, manage complex data, and enhance customer support. Adept at leveraging technology for performance analysis, ensuring quality control, and streamlining communication across global teams. ERP System: A2000; IT Ticketing: ConnectWise; Reporting: Bright Gauge, SalesForce, Monday. Com, Google Docs, Sheets, Slides; Microsoft; Help Desk & Technical Coordination For resume please contact: ssolomon@sbhcareer.org